Managed service
IoT & OT Operations
Operate connected assets across device, edge, connectivity, platform, integration, and security layers.
Service scope
Responsibilities made explicit.
Final coverage, tiers, service levels, tools, geography, and escalation commitments are confirmed in the service design and agreement.
- Device and connectivity monitoring
- Edge and gateway management
- Platform and integration support
- Firmware and configuration control
- OT security coordination
- Field escalation and lifecycle reporting
Operating model
Transition. Operate. Govern. Improve.
Monitor and respond
Report and govern
Continually improve
Define the next step