Managed service
Infrastructure, Network & Cloud Operations
Operate the connected foundation with visible ownership, resilience, and cost discipline.
Service scope
Responsibilities made explicit.
Final coverage, tiers, service levels, tools, geography, and escalation commitments are confirmed in the service design and agreement.
- Infrastructure, network and cloud monitoring
- Incident, problem, change and configuration management
- Capacity, availability and performance
- Backup, recovery and continuity coordination
- Patch, lifecycle and cost optimization
- Service reporting and improvement
Operating model
Transition. Operate. Govern. Improve.
Monitor and respond
Report and govern
Continually improve
Define the next step